- Xavier ArtotParticipantNovember 5, 2020 at 6:25 am #11022
I have a problem with the license, I change the website and I got this message:
Attention! Your Ali2Woo purchase key is already in use on other domain. Reset it or purchase a new license. For further information about the license management read the article.
I don’t use anymore the domaine xn--smart-rparation-hnb.com, but I still have this message ?
The error message is: Auth error: Purchase key is already used on xn--smart-rparation-hnb.com.
November 10, 2020 at 9:59 am #11074
- This topic was modified 7 months ago by Xavier Artot.
Also, please check this article to be sure you add the correct purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-November 10, 2020 at 10:11 am #11075
I am client of Envato for around 15 years I guess man. I know where it is, it can bus downloaded as text, pdf or seen in the support plugins page as well. It seems there is something wrong with your panel. Please, try to add my purchase code yourself to see and let me know 😉November 12, 2020 at 2:04 am #11094
Yes, we found the issue, before adding your key to the ali2woo account, you need to active the key on some website. So just add purchase key in the plugin settings on a website and import at list one product there. Then you key will become activated.November 12, 2020 at 6:39 am #11095
Ok, it worked. Really thank you! 😉
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